Your information.
Handled with care.

1. About this policy

This policy explains how information is handled when you browse partnerx.co.za or contact PartnerX about its services. It applies to this marketing website. Product-specific processing, client systems and service delivery may be governed by a separate agreement and privacy notice.

For privacy enquiries or requests, contact hello@partnerx.co.za.

2. Information you provide

If you send an enquiry, you may provide your name, email address, company, product interest and message. Provide only the information needed for your enquiry. Do not include passwords, financial account details or sensitive information about other people.

When you submit the contact form, your enquiry and any preferred appointment details are sent to a server function hosted by Vercel and passed to Resend for email delivery to PartnerX. Cloudflare Turnstile processes security signals and a verification token to help prevent automated abuse. The website does not keep a separate database of enquiries or save your form entries in browser storage. Correspondence may be retained in our email systems.

3. How information is used

Enquiry information is used to respond to your request, understand your requirements, prepare a proposal and manage related correspondence. Where relevant, information may also be used to fulfil an agreement, comply with legal obligations or protect legitimate business interests. Optional marketing requires an appropriate lawful basis and an effective way to opt out.

4. Website data and cookies

This website does not include advertising trackers or analytics scripts. The contact page uses Cloudflare Turnstile for spam prevention when the form is configured. That service may process device, browser and network information for security purposes. The hosting provider may process technical request information, such as IP addresses, browser details, timestamps and security logs, to deliver and protect the website. Your email provider processes messages under its own terms and privacy policy.

5. Service providers and transfers

Website hosting (Vercel), email delivery (Resend), spam protection (Cloudflare) and our email service involve providers that may process information in other countries. Any arrangements for processing personal information must have appropriate safeguards where required by applicable law. Information may also be disclosed where required by law or to address a legitimate security concern.

6. Retention and security

Enquiry information should be retained only for as long as reasonably needed to handle the request, maintain an agreed business relationship or meet applicable legal obligations. Appropriate safeguards should reflect the nature of the information and the risks involved. No online transmission or storage method can be guaranteed completely secure.

7. Your choices and rights

Subject to applicable law, you may request access to your personal information, ask for correction or deletion, object to certain processing or withdraw consent where processing relies on it. Reasonable identity verification may be needed before acting on a request. Some records may need to be retained where the law requires it.

You may also raise a concern with South Africa’s Information Regulator. See its official website for the current complaints process.

8. Changes to this policy

This policy may be updated to reflect changes to the website or information-handling arrangements. The date above identifies the current version.